1.      An order can be placed via the internet or by calling our customer service department at 866-728-9711.

2.      If your artwork was not submitted during the ordering process please email your artwork to art@ewgpromos.com and include your order number in the subject line. For art work requirements please check our FAQ page.

3.      Within 24-48 hours the art department will prepare an art proof for the product that you have ordered. You will receive an email notification with your proof. If more time is required to setup your art proof, the art department will notify you.

4.      An approval on your artwork is required before an order can go into production. For question about your art proof please contact the art department at 866-728-9711 or art@ewgpromos.com

5.      Once the artwork is approved the order will move to production for the designated amount of days as stated online.

6.      Within 24-48 hours after your order was sent to production we will receive an email with your order ship date. If you require expedited shipping on your order please contact customer service for assistance at 866-728-9711 or email custser@ewgpromos.com

7.      Once the order ships you will be emailed full tracking information, cost of shipping and any over/under charges (if applicable).

8.      24-48 hours after the order ships your final invoice will be emailed to you.

Full account information and updates are available 24/7 in your ewgpromos.com account.
E-mail updates will be provided as your order moves through various stages of production.